Refund policy

You have 30 days from the delivery date to return eligible items for a refund or exchange.

Contact our Customer Support Team at support@luxxactive.com with:

• Your name and email address
• Order number (e.g., #12345)
• Item name/description
• Reason for return

Or complete the form HERE

We will provide you with the details for the return. Please note that LuxxActive is not responsible for covering the cost of return shipping.

We understand - Sometimes things just don’t work out, and you may need to return or exchange an item. As long as the item(s) are in their original condition, you’re welcome to send them back.

Please review the exceptions below:

• Final sale items. These items will be labeled as “Final Sale” on the product page and clearly indicated at checkout. This does not impact your statutory rights.

To qualify for a full refund on eligible returns, items must be unworn, unused, unwashed, and in their original condition as received. If an item is returned damaged, worn, or in an unacceptable condition, we won’t be able to issue a refund. All returned items undergo inspection upon arrival.

Refunds begin once your return is received at our warehouse.

Allow 7 business days for processing & quality control + 5 business days for the refund to reflect in your account. All refunds are sent to the original payment method used at checkout.

Exchanges are available for in-stock items. We’ll ship your new item once the return is scanned at our warehouse. However on the odd occasion your chosen exchange item is unavailable, we’ll issue a refund instead.

We’re sorry if you’ve received a faulty item! In this rare case there’s no need to return it to us. If you received a different item to which was ordered please follow the instructions below.

If you purchased your item from our official website, luxxactive.com, please contact our Customer Support Team at support@luxxactive.com with the following details:

• Your name and email address
• Order number (e.g., #12345)
• Item name/description (if known)
• Clear photos showing: The fault as clearly as possible, full-length image of the item

All claims for damaged or incorrect items must be submitted within 7 days of delivery. We’ll review your request and assist you as soon as possible!

Before contacting us please double check you emails for notifications of a split shipment with multiple tracking numbers. This may occur due to stock availability, as some items may need to be shipped from different warehouses. If this happens, you’ll receive an additional email titled “Some items in your order are on the way” with further details. please allow an additional 24 hours after the first email for the second email.

The rest of your order will arrive shortly after.

If you already checked your email and in the unlikely event you're missing an item please contact our customer support team at support@luxxactive.com with the following details:

• Your name and email address
• Order number (e.g., #12345)
• Item name/description of the missing item
• Clear photos showing: The received item(s)

All claims for missing items must be submitted within 7 days of delivery. We’ll review your request and assist you as soon as possible!